Built for ITIL aligned service delivery and standardising processes.
Empower your IT team to deliver rapid, efficient ITIL-aligned service.
Key HaloITSM solution functionality
HaloITSM will transform your current ways of working into intuitive, up-to-the-minute workflows. It will give your teams the ability to deliver the very best in service – to customers and employees alike. And do that consistently, and repeatedly. HaloITSM is a single, all-inclusive ITSM software solution, and it won’t just standardise your processes. It will also deliver valuable analytics, so you can match your IT delivery to the true needs of your business.
Incident Management
Easily manage incidents and meet SLAs through HaloITSM’s ITIL-aligned incident management. Automation of workflows and centralising communications has never been easier.
Problem Management
Escalate and automate the management of ongoing problems, investigate root causes of issues, and achieve in-depth resolution. HaloITSM allows powerful management of any issue, enabling your company to deliver exceptional problem resolution.
Self-Service Portal
Gain freedom with a fully customisable, white label portal to create an extension of your brand. End users can access their requests, raise tickets and find solutions from knowledge base articles. Control the information they see and actions they can do depending on the user.
Change Control
Track, plan, and execute organisational changes of any scale with HaloITSM’s outstanding change management capability. Ensure deadlines are met and practices remain standardised throughout your entire company.
Knowledge
Build your knowledge base by turning solutions into articles, or create dedicated content with detailed keyword indexing, rich formatting and file attachments. Increase productivity and make information easily accessible with the ability to share knowledge and canned responses.
Service Catalogue
Maintain a comprehensive, ITIL-compliant record of all actions carried out through the system. Keep your team informed on all progress and provide detailed reports to customers including all relevant information
Release Management
Control, plan and document all your releases from minor bug fixes to major software enhancements in one interface. Keep your end-users up to date by notifying them of changes and version updates.
SLA Management
Never violate an SLA again with our SLA Management facility. Create multiple and customisable SLA groups, timings, priorities and descriptions for response and resolution times. Experience automated escalation rules and emails to communicate effectively throughout your organisation.
CMDB
Track your assets and visualise dependencies between configuration items. Identify and log incidents and problems against assets and identify systemic failings prior to causing major incidents.
Task Management
Stay on top of your workload by organising your projects and tasks in one centralised system. Integrate your apps, connect your calendar to sync all your meetings and appointments and assign users to tasks to track your teams’ work.
Real-Time Project Dashboard
Share a live view of all projects on the go to gain clarity and visibility. This simple dashboard updates automatically, so you can keep track of projects and make resource spend transparent.
Artificial Intelligence
Take advantage of Artificial Intelligence with HaloITSM and experience the future of IT Service Management today. Automate your processes with AITSM and further improve your business.
Contract Management
Control what is sold to your customers. Track dates and documents, or go further and work out what is billed, where and how in accordance with contract data.
Inventory Management
Catalogue and keep track of stock controls and costing analysis for easy traceability and a seamless service. Create items manually, or import them from an existing database.
Auto-Asset Discovery
Automate the identification of the assets in your company with HaloITSM. Simplify the process of maintaining assets by automating the collection process.
A Single Organisational Service Desk
Take advantage of HaloITSM’s all-inclusive nature, roll out across the entire organisation to create a single system to allow you to create a centralised mission control for business operations.